Shipping & Returns

Shipping Policy

Shipping amounts on all items sold by GameHollow.com vary from item to item. Most shipping amounts are calculated based on the items weight and destination. Some items may have free shipping promotions. Shipping rate is calculated on checkout.

GameHollow.com typically ships via USPS providing fast, traceable and insured shipments. We also ships via USPS to PO Boxes and Military addresses. In addition, we ship USPS internationally. See the section on international shipping for more details.

The shipping amount is NOT negotiable.

In a case where the incorrect shipping is paid, the additional shipping will be sent to you as a Paypal invoice and your order will be held until the correct full payment has been received.

Tracking Information

A tracking number will be sent via e-mail when your item ships; however, sometimes servers will reject the mail because it is automated. If you did not receive a tracking number and believe your item has shipped, please contact us with your shipping name and we would be happy to retrieve it and forward it to you.

Combined Shipping

We do combine shipping if the items are paid for in one payment. If you pay in separate payments, we cannot combine the shipping costs for lower rates.

Local Pickups

Unfortunately, we cannot allow pick-ups at this time.

Expedited Shipping

We do offer Expedited Shipping via USPS. Upgrades in shipping may be selected and paid for at the time of purchase.

Delivery Confirmation

All items ship with tracking #'s.

Shipping Packaging and Condition

Items are very carefully packaged. All items are shipped in satisfactory condition. GameHollow.com would never ship an item that is damaged in any way, or even looks like it may be damaged. If you receive a package that is damaged and it was obviously done in shipment, please email us within 3 days of receipt so we can work on filing a shipping claim and getting you the item you ordered in the condition stated. For more information you can see our return policy or email us at sales@GameHollow.com

Address Corrections

If you have made an error in your shipping address, please contact us ASAP. If your order has already been shipped, there may be a fee assessed for the address correction. We can only correct addresses that are shipped via USPS and it is not always possible to correct. If the item comes back to us due to incorrect address, we will ship one more time free of charge in most cases. This only applies to physical addresses in the continental United States; all other address would be responsible to repay the shipping fee in order to get their item reshipped. If any address given to us for USPS can be changed, then the customer is responsible for any additional shipping fees or lost items.

International Shipping

GameHollow.com prides itself on offering our amazing deals to the entire world. We will ship packages internationally and we offer the fast and safe international shipments using USPS international services. Here are a few things to note on international shipments:

• Shipping is done via USPS and tracking is available.
• WE CANNOT MARK ITEMS AS GIFTS, NO EXCEPTIONS IT IS THE LAW
• International shipments may take a couple of extra days to deal with customs clearance and paperwork
• Incorrect shipping amounts will be refunded immediately and you will be sent a correct invoice.
• Customs fees, duties, taxes, and brokerage fees may apply and is the complete responsibility of the customer to estimate what they may be prior to purchasing and pay them completely upon receipt.
• GameHollow.com in no way profits from this and these fees have nothing at all to do with the shipping charges paid at the time of purchase. See below for more on taxes and duties

Drop Shipments

GameHollow.com does not drop ship items in most cases. In the unfortunate event where we oversell an item, we will ship from a supplier when possible in order to expedite the order processing and make sure that our customers get the items they pay for as quickly as possible.

Shipping Insurance

Shipping insurance includes damaged packages on delivery, and non-receipt. We must be notified of damage to a package on delivery within 3 business days in order to file the insurance claim. Please note that insurance claims can take 2-4 weeks to process. In most cases we will expedite the process by sending you a replacement as soon as it has been determined that the shipping company is at fault. In some cases, it takes more time to determine fault, so please be patient as we are working very hard to get any claim filed and paid as quickly as possible. Once again, for any problem with a shipment please contact us at sales@GameHollow.com